Vulkka Terms and Conditions

Welcome to Vulkka. These Terms and Conditions govern your access to and use of our website and services. By registering an account with Vulkka, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform. We at Vulkka reserve the right to amend these terms at any time, and continued use of our services after changes are published constitutes your acceptance of the updated terms.

Company Information and Licensing

Vulkka is owned and operated by Borse Limited, registration number 240825, House of Francis, Room 303, Ile Du Port, Mahe, Seychelles. Our casino operates under Anjouan Gambling License No. ALSI-062403002-FI6, issued in the Autonomous Island of Anjouan, Union of the Comoros, and supervised by the Gaming Board of Anjouan. We established our platform and launched Vulkka casino to serve players across Chile, Mexico, Brazil, Canada, Poland, and German- and Spanish-speaking markets, with our website available in English, Spanish, Portuguese (Brazil), German and Polish.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We do not accept players from Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, United States, or any country listed on the FATF blacklist. When you register for Vulkka login credentials, you agree to provide accurate, current and complete information. You may only hold one account with us; duplicate accounts will be closed and associated funds forfeited.

• You must verify your identity when requested as part of our KYC procedures
• We reserve the right to suspend or close accounts that provide false information
• You are responsible for maintaining the confidentiality of your Vulkka casino login details

VPN and Restricted Access

We do not permit the use of VPNs or proxy connections to access our services. Our systems block VPN and proxy connections at the network edge, and we instruct users to disable such tools before reloading the site. Attempting to circumvent our geo-restrictions through VPN usage may result in account suspension and forfeiture of winnings.

Deposits and Payment Methods

We accept deposits in EUR, USD, GBP, PLN, NZD and AUD, with additional processing available in CLP, MXN and BRL. Our minimum deposit requirement is EUR 20, applicable to every stage of our welcome package. Depending on the payment method selected, the cashier may display a EUR 0 minimum for options such as WebPay, Open Banking, Mach, SPEI, Khipu, Mercado Pago, CODI and PIX. We offer card payments through WebPay, bank transfers including Open Banking, Wise, Revolut, Interac, Bank Transfer Spair 2 and Sofort, as well as cryptocurrency deposits via USDT, BTC, ETH, LTC and BCH. All deposits processed through our platform are free of charge.

Withdrawals and Processing Times

Our minimum withdrawal amount is EUR 40 per transaction. We process withdrawals via Visa through Original Credit Transfer, Mastercard through Payment Transfer, bank transfer, and cryptocurrency. Scheme limits apply per transaction: EUR 60,000 for Visa and EUR 5,000 for Mastercard. We do not accept corporate cards, and bank transfer is unavailable for USD payouts. Withdrawal limits at Vulkka are set at EUR 25,000 per transaction and EUR 50,000 per month, with a maximum of two withdrawal requests per week and four per month. Requests from EUR 15,000 require administrative approval before release.

Wins exceeding EUR 100,000 are paid out in monthly instalments capped at EUR 50,000. We may retain 4.5% of the withdrawn amount to cover payment processing costs. All deposited funds must be wagered at least three times before a withdrawal can be requested. We charge an inactive account fee after 13 consecutive months without account activity. Withdrawal requests must be submitted through our website only; we do not process withdrawal instructions via live chat or email.

Once your KYC verification is complete and your account is approved, we provide withdrawals within 7 days. Cash-out processing typically takes between 60 minutes and 24 business hours on working days, while bank transfer payouts may take 3 to 5 banking days.

Welcome Bonus and Promotional Terms

Our Vulkka bonus package offers up to 325% across your first three deposits, totaling up to EUR 2,000. The first deposit bonus matches 150% up to EUR 1,000 with 35x wagering, a minimum deposit of EUR 20, and validity of 7 days. The second deposit bonus matches 100% up to EUR 500 with 40x wagering, and the third deposit bonus matches 75% up to EUR 500 with 35x wagering, both requiring a minimum deposit of EUR 20 and valid for 7 days. While a bonus is active, the maximum permitted bet is EUR 10 per spin or EUR 0.50 per payline. Wagering contributions are 100% for slots, video slots and scratch cards, while live casino, video poker and table games contribute 0%. Only one bonus may be active on your account at any time.

If you are searching for a Vulkka casino no deposit bonus, please note that any no-deposit bonus winnings are capped at EUR 50 and are only withdrawable if you make a qualifying deposit within 24 hours of activation. Registration free spin winnings are capped at EUR 50, 225 PLN, 100 NZD or 75 AUD, subject to 35x wagering. We may occasionally publish a Vulkka promo code for reload offers, such as our weekend reload bonus of 50% up to EUR 500 using code NOVA100. Additional promotions include our Daily Wheel of Fortune, Tuesday reload bonus, weekly cashback of up to 20%, daily cashback calculated from the previous day's slot losses, birthday bonuses, holiday gifts and email-exclusive newsletter offers.

Loyalty Program and VIP Levels

We award 1 loyalty point for every EUR 10 wagered in real money on slots. Table games, video poker, roulette, blackjack, baccarat, craps and live casino do not earn points, and bets above EUR 50 are excluded from point accrual. Your loyalty level determines your daily cashback percentage, your daily cashback cap, and the maximum bet permitted while a bonus is active. Our VIP program consists of eight tiers: Unranked, Bronze, Silver, Gold, Platinum, Emerald, Ruby and Diamond. Daily cashback ranges from 10% at Bronze level with 10x wagering up to 20% at Diamond level with 1x wagering, and a personal account manager is assigned from Gold level upward.

Games and Fair Play

We offer over 15,000 games, including more than 10,000 slot titles and over 500 live dealer tables, sourced from 155 studios including Pragmatic Play, Playtech, Play'n'GO, Microgaming and NetEnt, alongside live providers such as Evolution, Ezugi and Pragmatic Play Live. Our game library includes blackjack, baccarat, roulette, Sic Bo, poker, crash games, scratch cards and progressive jackpots. Progressive jackpot wins above EUR 20,000 undergo a validation process completed within 30 days before payout. Bonus rounds and free spins do not qualify for jackpot bonus eligibility.

Customer Support

We provide 24/7 customer support through live chat and email at [email protected]. We do not currently offer telephone support. If you have questions regarding your Vulkka account, our Vulkka app, or any transaction, our support team is available around the clock to assist you.

Limitation of Liability

We strive to provide uninterrupted access to our services; however, we do not guarantee that our website or Vulkka app will be free from errors, interruptions or technical faults. We shall not be liable for any indirect, incidental or consequential losses arising from your use of our platform. You acknowledge that gambling involves financial risk and that you participate at your own discretion.

Changes to These Terms

We may revise these Terms and Conditions periodically to reflect regulatory, operational or business changes. We encourage you to review this page regularly. Your continued use of our services after any amendment signifies your acceptance of the revised terms.