Vulkka Privacy Policy

At Vulkka, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit vulkka.com, register an account, or use any of our gaming services. By creating an account with us, you agree to the practices described below. Our Vulkka Casino platform is owned and operated by Borse Limited, registration number 240825, House of Francis, Room 303, Ile Du Port, Mahe, Seychelles, under Anjouan Gambling License No. ALSI-062403002-FI6, supervised by the Gaming Board of Anjouan.

Information We Collect

When you register with Vulkka, we ask you to provide certain personal details so we can verify your identity and comply with our legal obligations. Here at Vulkka Casino, we collect data at several stages of your journey with us, from signing up to making deposits and withdrawals.

• We collect your full name, date of birth, email address, phone number and residential address during registration
• We gather payment details necessary to process deposits and withdrawals through methods such as WebPay, Open Banking, Mach, SPEI, Khipu, Mercado Pago, CODI, PIX and cryptocurrency
• We track your gaming activity, including games played, wagers placed and loyalty points earned, to administer our Loyalty and VIP Programs
• We log technical information such as your IP address, device type, browser and connection data to maintain security and prevent fraud
• We may request identity verification documents (KYC) to confirm your age and identity before processing withdrawals

How We Use Your Information

Our Vulkka platform uses the information we collect for legitimate business and regulatory purposes. We process your data to provide you with a secure and personalised gaming experience, and we never use your details beyond what is necessary to operate our services responsibly.

• We use your data to create and maintain your account, verify your identity, and process deposits and withdrawals
• Our Vulkka Casino team uses your contact details to send important account notifications, including KYC requests and withdrawal confirmations
• We analyse your gaming activity to calculate loyalty points, cashback percentages and your VIP level benefits
• We use your email address to deliver welcome bonus information, reload offers, and email-exclusive promotions if you have subscribed to our newsletter
• We monitor transactions and account behaviour to detect and prevent fraud, money laundering and underage gambling

Marketing Communications

If you opt in, we at Vulkka will send you updates about our Daily Wheel of Fortune, Tuesday reload bonus, weekend reload offers, and other promotions. You can unsubscribe from these communications at any time by adjusting your account preferences or contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing our site. Our Vulkka cookie practices allow us to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. For more detailed information, please refer to our separate Cookie Policy.

Data Sharing and Disclosure

We do not sell your personal information to third parties. However, as part of operating Vulkka Casino, we may share your data with trusted partners who help us deliver our services.

• We share data with payment processors to facilitate deposits and withdrawals, including bank transfer providers and cryptocurrency processors
• We work with identity verification providers to complete KYC checks required under our licensing obligations
• We may disclose information to regulatory authorities, including the Gaming Board of Anjouan, when legally required
• We share limited technical data with security and anti-fraud services to protect your account and our platform
• Our game providers, including Pragmatic Play, Playtech, Evolution and other studios, may receive anonymised gameplay data necessary to operate their games

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting and dispute resolution requirements. If your account remains inactive for 13 consecutive months, an inactive account fee may apply, and we will continue to retain your data in accordance with applicable law even after account closure.

Your Rights

We want you to feel in control of your personal information. Depending on your jurisdiction, you may have certain rights regarding the data we hold about you.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal and regulatory retention obligations
• You have the right to withdraw consent for marketing communications at any time
• You may object to certain types of processing, such as profiling for promotional purposes

To exercise any of these rights, please contact us at [email protected]. Our Vulkka Casino support team is available 24/7 via live chat and email to assist with privacy-related requests.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our Vulkka systems use encryption and secure protocols for transactions, and we restrict access to personal data to authorised personnel only. Despite our best efforts, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

VPN and Proxy Connections

We do not permit the use of VPN or proxy connections when accessing our platform. Our systems block such connections at the edge, and we may request that you disable them before reloading the site. This measure helps us verify your actual location and comply with restrictions applicable in countries such as Australia, Austria, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, and all countries on the FATF blacklist.

Restricted Jurisdictions

We do not accept players from certain restricted countries, including Comoros and the jurisdictions listed above. If we detect that you are accessing Vulkka from a restricted location, we reserve the right to suspend or close your account in accordance with our Terms and Conditions.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that an underage individual has registered an account, we will take immediate steps to close the account and remove the associated data where legally permissible.

International Data Transfers

As we operate across multiple markets, including Chile, Mexico, Brazil, Canada, Poland, and German- and Spanish-speaking regions, your data may be transferred and processed in countries outside your country of residence. We take steps to ensure that any such transfers comply with applicable data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team. We at Vulkka are available 24/7 through live chat and email at [email protected] to address your concerns promptly and transparently.